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Course Outline
I. Quality Management System compliant with the requirements of ISO 9001
1. Elements of the Quality Management System according to ISO 9001
2. Exercises in interpretation and analysis of ISO 9001 requirements
II. Audits – general information
1. Entire audit
2. Types of audits
III. Audit planning and preparation
1. Audit criteria and scope
2. Selection of a team of auditors
3. Process approach to internal audits
4. Important Aspects When Creating a Control Question List
5. Practical exercises
IV. Conducting an audit – rules for conducting an on-site audit
1. Auditing techniques
2. Objective evidence
3. Identification of non-conformities and the ability to demonstrate them
4. Practical exercises
V. Documenting audit results
1. Skilful formulation of inconsistencies
2. Documenting non-conformities
3. Identifying and documenting insights and potential for improvement
4. Summary of Audit Results – Audit Report
5. Practical exercises
VI. Effective post-audit activities
1. Responsibilities related to the initiation of corrective and corrective actions
2. The Importance of Precisely Determining the Causes of Non-Conformity
3. Define corrective actions
4. Evaluation of the effectiveness of actions
5. Post-audit activities in relation to insights and potentials for improvement
6. Practical exercises
VII. Discussion and summary
Requirements
Audience
- Individuals preparing for the position of ISO 9001 Internal Auditor
- Anyone interested in the topic
14 Hours
